If you have just updated your payment card, your bizz will appear as active when you are logged into your profile in our self-service. However, you should be aware that it can take up to 2 hours before you can use the bizz on the Storebælt Bridge and up to 24 hours with our other partners such as the Øresund Bridge.

When you get a new payment card, it is important that you update your payment card on your profile in our self-service. You can update your payment card under 'Payment card' when you have logged into your profil via brobizz.com or in the Brobizz app.

You can find our guide for updating your payment card here.

You may find that your bizz is inactive if you have an outstanding payment.

Normally, we automatically deduct the amount for a trips on your payment card. However, if we can't deduct the amount automatically, your bizz will be blocked and we will send an invoice to the email address you have associated with your profile.

Read more about invoices and payment reminders here.

If your number plate payment is listed as inactive, it may be because it has been blocked or cancelled and your agreement terminated.

This may have happened because:

• You have not used number plate payment for 18 months. If this is the case, we will have terminated your agreement.

• You previously blocked your umber plate payment yourself.

Read more here.

Are you sure you have a number plate payment agreement?